Claims
Assisting you at claim time is a crucial role we play as your trusted insurance adviser. We understand the claims process can often be complex and drawn out. That’s why, at Protego Risk Group, we will work closely with you, and the insurer, to simplify the claims process and make it as efficient as possible – ensuring you are back in business as soon as possible after the event. We take a hands on approach to claims management and will help you navigate any challenges by acting as your advocate, ensuring a favorable outcome is achieved.
Our Claims Management Philosophy:
- Act fairly in the interests of our clients in the event of a claim.
- Assist our clients in the claims lodgement process through to finalisation of the claim.
- Assist our clients to understand overly complex policy interpretations.
- Assist our clients to reduce the cost and the number of claims through effective risk management strategies.
- Provide 24hr emergency claims assistance where required.
In the event of a claim, we will:
- Assist our clients with lodging claims and maintain communication every step of the way.
- Advocate and negotiate with insurer on behalf of our client to ensure they receive their full entitlements.
- Arrange for a loss assessor to be appointed (where required).
- Arrange expert consultants including legal and accounting services (where needed).
- Arrange access to Risk Management services to assist in prevention or mitigation against future loss.
Notification of Claims
- All losses or incidents which may result in a claim (other than Worker’s Compensation claims) should be reported to Protego Risk Group as soon as possible after the event.
- The first notification should be either by telephone, e-mail or via our website form and include the following information:
- Your name and contact details
- Description of the incident
- Date and Time of the incident
- Location of the incident
- Estimate of loss/damage
- Action being taken to minimise further loss/damage.
- If you receive a writ, summons or demand, please notify us urgently with this information.
- When the incidents involve criminal acts (or it is suspected), notify the police as soon as possible and record the police event number.
- Under no circumstance should you admit liability for loss or damage as this may impact your ability to make a claim under your insurance policies.
Our Claims Process
- All losses or incidents which may result in a claim should be reported to Protego Risk Group as soon as possible, including the following information:
- Your name and contact details
- Description of the incident
- Date and Time of the incident
- Location of the incident
- Estimate of loss/damage
- Action being taken to minimise further loss/damage.
- Under no circumstance should you admit liability for loss or damage as this may impact your ability to make a claim under your insurance policies.
- If you receive a writ, summons or demand, please notify us urgently with this information.
- When the incidents involve criminal acts (or it is suspected), notify the police as soon as possible and record the police event number.
Our Claims Process
All losses or incidents which may result in a claim should be reported to Protego Risk Group as soon as possible after the event by telephone, or using the online claim notification form below, and include the following information:
o Description of incident
o Date and time of incident
o Location where circumstances originated
o Estimate of loss
o Action being taken to minimise loss
o Whether police or emergency services were called
- Under no circumstance should you admit liability for loss or damage as this may impact your ability to make a claim under your insurance policies.
- If you receive a writ, summons or demand, please notify Protego Risk Group immediately without delay.
- When the incidents involve criminal acts (or it is suspected), notify the police as soon as possible and record the police event number.
Online Claim Notification
Please provide details of the incident in the form provided and we will contact you to discuss the next steps.
Emergency Claims
24/7 Emergency Claims Response
1300 831 094
Protego Risk Group & Insurance Advisernet provides 24/7 emergency building services to ensure your property is safe and protected after an accident. The 24/7 service provides you with makesafe, restoration, blazing/shuttering and flooring services. Please call our 24/7 Emergency Claims Response Team on 1300 831 094 for assistance.
Glass Emergency
O’Brien Glass with care
1800 023 715
We recommend O’Briens Glass for all your glass repair and replacement needs. Hassle free insurance claims – Over 50 insurance brands use O’Briens as their preferred vehicle glass repair specialist. Please call 1800 023 715 and quote your Business Insurance policy number to start the glass claims process.